E-Mail Customer Support - Embrace it or Replace it? Following These Six Best Practices Can Make All the Difference

Date: July 24th, 2008
Time: 11am PDT/2pm EDT

Presented By
John Ragsdale, Vice President of Technology Research, SSPA & AFSMI
Kate Leggett, Director of Product Strategy, KANA Software, Inc.

Please join us as we look at some of the Best Practices that can make your E-Mail Response Management System (ERMS) more effective and efficient.

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Schedule	7/24/2008 11:00:00 AM