Presented By
John Ragsdale Vice President of Research, SSPA & Pete Strom General Manager, KNOVA, a Consona CRM Company

Event Summary

Sometimes businesses don’t WANT a relationship; they want a transaction. But there’s a movement out there—both from customers and service executives—to focus on the quality of the relationship over individual technology metrics.

It’s true that customer service organizations are sometimes so focused on implementing technology and solving break/fix issues that they forget about the customer who has to use the product. Wouldn’t it be great if you could cut handle times, divert calls to self-service AND build customer satisfaction? Yes, it can be done!

Join industry guru John Ragsdale from the SSPA along with KNOVA’s Pete Strom for a lively, interactive discussion on the importance of customer intimacy and ways to leverage technology to enable and support a customer-centric culture.

To register for this on-demand webcast simply fill in the fields below:

[Click Here if you have previously registered for this webcast!]

Name
Email
Password
Title
Company Name
Address 1
Address 2
City
State
Zip
Country
Direct Phone
Number of Employees