On-Demand Webcast
E-Mail Customer Support - Embrace it or Replace it? Following These Six Best Practices Can Make All the Difference

Produced on July 24th, 2008

Presented By
John Ragsdale, Vice President of Technology Research, SSPA & AFSMI
Kate Leggett, Director of Product Strategy, KANA Software, Inc.

In this thought-provoking, one-hour webcast, we looked at some of the Best Practices that can make your E-Mail Response Management System (ERMS) more effective and efficient.

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