On Demand: A Personalized Customer Experience

Date: Produced May 15th, 2008

Presented By
John Ragsdale, Vice President of Technology Research, SSPA
Shayan Sanyal, Customer Management, Amdocs Product Business Group

Event Summary
A smart agent desktop can make all the difference to the effectiveness of your contact center and the satisfaction of your customers. With it, you can empower your service representatives to deliver the best interaction every time—improving the customer experience and delivering significant productivity and cost benefits, as well as generating more revenue generating opportunities. Listen to SSPA’s Vice President of Technology Research John Ragsdale, and Shayan Sanyal from Amdocs in this on demand webcast and discover how to transform your contact center from a cost center to a profit center while creating a positive experience for your customers.

You will learn:

Why a "one size fits all" approach doesn’t work anymore
Three steps toward offering unique and differentiating support interactions
The importance of agent desktop consolidation to leverage a 360 degree view of the customer
Four strategies that can help improve your customer experience via a smart agent desktop

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