Achieving Service Excellence

Date: Produced April 30th, 2008

Presented By
John Ragsdale, Vice President of Technology Research, SSPA
Michele McFadden, Leader of FootPrints Product Management for Numara Software

Event Summary
In this on demand 60-minute SSPA webcast learn how creating transparent business processes with other organizations can put support back in the driver’s seat. Hear from John Ragsdale, SSPA’s VP of Technology Research, how an informed support agent can defuse upset customers by providing insight into the problem, and find out from Michele McFadden, Leader of Product Management for Numara Software, how support workflow automation can give you the flexibility to extend the voice of the customer across the enterprise and make achieving excellence a reality—including several real-world customer examples and a live product demonstration.

Listen to this SSPA Webcast to learn:

How building customer service workflow throughout the organization makes achieving service excellence a reality.
How even when you think you are doing everything right, you can still get it wrong for the customer.
How to centrally organize and track workflow to the ultimate delight of your customers.
How support workflow automation can give you the flexibility to extend the voice of the customer across the enterprise and make achieving excellence a reality.

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