Delivering a Personalized Customer Experience

Presented By
John Ragsdale, Vice President of Technology Research, SSPA
Shayan Sanyal, Customer Management, Amdocs Product Business Group

Event Summary
A smart agent desktop can make all the difference to the effectiveness of your contact center and the satisfaction of your customers. With it, you can empower your service representatives to deliver the best interaction every time—improving the customer experience and delivering significant productivity and cost benefits, as well as generating more revenue generating opportunities. Listen to this on demand webcast to hear SSPA’s Vice President of Technology Research John Ragsdale, and Shayan Sanyal from Amdocs to discover how to transform your contact center from a cost center to a profit center while creating a positive experience for your customers.

During this webcast, the following was discussed:

Why a "one size fits all" approach doesn’t work anymore
Three steps toward offering unique and differentiating support interactions
The importance of agent desktop consolidation to leverage a 360 degree view of the customer
Four strategies that can help improve your customer experience via a smart agent desktop

To listen to this on demand webcast please fill in the fields below. If you registered for the live event, you may fill out the registration form and use that password. If this your first time registering, please create a new password.

[Click Here if you have previously registered for this on demand webcast!]

Name
Email
Password
Title
Company Name
Address 1
Address 2
City
State
Zip
Country
Direct Phone
Company Phone
Fax
Number of Employees