Live Chat: The Good, The Bad & The Ugly
Best Practices for Making the Leap from Phone to Chat

Date: October 15, 2009
Time: 9am PDT/12pm EDT

Presented By
John Ragsdale, Vice President of Research, SSPA
Barry Lamm, Director of Account Management, LivePerson

Event Summary
In this live, interactive SSPA Webcast with John Ragsdale and LivePerson's Barry Lamm, we'll explore the top strategies for improving the sales and service skills of your live chat representatives.

To register for this webcast simply fill in the fields below.

[Click Here if you have previously registered for this webcast!]

Name
Email
Title
Company Name
Address 1
Address 2
City
State
Zip
Country
Direct Phone
Number of Employees
Schedule