Why join leading practitioners and thought leaders in the SSPA?

LEARN about new strategies, best practices and innovations to build, optimize and manage your technology service & support business.
• IMPROVE financial performance and customer satisfaction faster and with less risk than through plans that don’t look for ideas outside the company.
  
• BENCHMARK with leading companies along all of the critical service dimensions—financial, operational, marketing and sales.  Get the back-up, validation, and credibility to help defend internally what you are doing.
NETWORK with your peers to enhance your knowledge, build your perspective and gain insight on the business challenges you face.

The SSPA is the shortest distance between where you are and where you want to take your service and support organization.

As the industry’s foremost professional group, the SSPA is a key resource for the information and solutions you need to make better business decisions. We bring together the best minds from across the industry spectrum – from established companies with successful track records to the pioneering newcomers with out-of-the-box ideas. We partner with thought leaders like J.D. Power to create certification programs that build the industry’s credibility and influence. And we never lose sight of the fact that, as service and support professionals, we play a key role in the success of the organizations we serve.

 The SSPA offers you the tools, facts and expertise you need to navigate the changing service and support landscape in both enterprise and consumer markets:

• Industry best practices developed through objective research and long-term experience
• An unmatched knowledge base that provides innovative, on-point answers to the issues you’re facing
• Over 100 performance metrics that enable you to measure your organization’s effectiveness, cut costs, mitigate risk, and preserve margins.
• Coverage of technical support, field service, eSupport, self-service, customer service and other key areas.

The result: SSPA members are better equipped and ready to meet the industry’s biggest challenges: globalization, price pressure, outsourcing challenges, driving Web adoption, influencing product supportability, becoming an enterprise value-add, and more.

But that’s just the beginning. The SSPA also offers outstanding conferences and networking opportunities, an active and vibrant online community, the latest industry news and research, career development and staff training – and the opportunity to share your expertise and be recognized for your accomplishments.

Join the SSPA now, and thousands of your peers will join you in making your service and support organization the best it can be.

Click Here to submit a membership interest form